Terms and Conditions

Terms and Conditions

TERMS AND CONDITIONS The Flow Playground Pte. Ltd. (The Flow Playground, TFP, We or Us) offers its participants (the Participants or You) the opportunity to purchase various packaged deals (the Passes). By paying us or attending any of our Pilates sessions (the Classes), you agree to be bound by these Terms and Conditions (the Terms).

1. The Packages

1.1 The Flow Playground offers the following Packages: Trial Package, One-Time Packages and Monthly Membership Packages. Details of the Packages can be found on our website www.theflowplayground.com (the Website). You acknowledge and understand that a month is equivalent to 30 days in The Flow Playground's terms.

2. Trial Package

2.1 The Trial Package provides you with the opportunity to purchase a fixed number of Classes at a fixed price with an expiry date. You acknowledge and understand that under no circumstances is The Flow Playground under any obligation to: refund you the price paid for the Trial Package; allow you to cancel the Package; allow you to transfer your Package to a third party; or extend the expiry date. You acknowledge and understand that under the circumstances that The Flow Playground identifies that you have purchased the package more than once, The Flow Playground reserves all rights to cancel the package without any refunds.

3. One-Time Packages

3.1 The One-Time Packages provide you with the opportunity to choose from various One-Time Packages, as specified on the Website. You acknowledge and understand that under no circumstances is The Flow Playground under any obligation to: refund you the price paid for the Package; allow you to cancel the Package; allow you to transfer your Package to a third party; or extend the expiry date, unless you are able to establish there are reasonable grounds to extend the expiry date due to a Medical Condition, as outlined in Clause 10 below.

3.2 The One-Time Packages include Packages provided by The Flow Playground for Private or Duo Personal Training Sessions, as specified on the Website. You acknowledge and understand that: You are responsible for the person you are bringing along for the Duo Personal Training Session; the person (Duo) you are bringing is over 18 years old and if the Duo is not, The Flow Playground reserves all rights to deny entry for the Duo to the class, and class credits would not be refunded back to you.

3.3 The One-Time Packages include Packages provided by The Flow Playground for sharable Packages such as but not limited to the 50 Classes Package and 100 Classes Package, as specified on the Website. You acknowledge and understand that: You, as the main package holder who purchased the Package, are responsible for the credits that are shared to another member. The Flow Playground reserves all rights to deny any refunds of credits or equivalent monetary value to you if: You shared credits to the wrong member; you shared the wrong number of credits to another member.

4. Monthly Memberships

4.1 The Monthly Membership packages provide you with the opportunity to choose from various Monthly Membership packages, as specified on the Website. You acknowledge and understand the minimum commitment from you for a Monthly Membership Package is twelve (12) weeks (the Lock In Period) and under no circumstances is The Flow Playground under any obligation to: refund you the price paid for the Package; allow you to cancel the Package; allow you to transfer your Package to a third party; allow you to attend more than the allocated weekly Classes per Package; or extend the expiry date. However, The Flow Playground will grant you one (1) opportunity to pause your Membership for up to a four (4) week period upon written request to memberships@theflowplayground.com (the Pause). You are only entitled to one (1) Pause per Package during each twelve week Pass Period.

4.2 By purchasing the Monthly Membership Package, you acknowledge and agree that upon the expiry of the Package Period, it will automatically renew for a further Package Period perpetually until you terminate the Terms in accordance with Clause 9.

5. Change in Terms

5.1 The Flow Playground reserves the right to change, vary, or amend: the content of the Classes; the hours of operation; the Package Fees; and these Terms and Conditions from time to time at its sole and absolute discretion.

5.2 Any changes to these Terms or the Package Fees will be deemed effective immediately upon being published or communicated by The Flow Playground. You irrevocably agree to the Payment Provider (as defined in Clause 11 below) deducting the changed Package Fee from your nominated bank account and/or credit card at the next payment cycle.

5.3 By continuing to participate in Classes or using any services after changes are communicated, you acknowledge and accept any updates to these Terms and Conditions. It is your responsibility to review any changes, and failure to cancel your Package or participation in Classes will constitute acceptance of the updated Terms and Conditions.

6. Your Obligations

6.1 You must: (a) not share your Package with any other person; (b) not expressly or impliedly impersonate another Participant or use a Pass of another Participant at any time; (c) not harass, impersonate, stalk or threaten another Participant; (d) comply with any policies, procedures, code of conduct, guidelines or rules established and implemented by The Flow Playground from time to time; and (e) comply with these Terms.

7. Termination of Services

7.1 The Terms will continue to apply until terminated by either you or us as set out below.

7.2 If you wish to terminate the Terms, you may do so in writing and only after you have paid all monies which are owing to The Flow Playground, including the entire Package Fee with respect to the Package you have purchased.

7.3 The Flow Playground may at any time and without notice, terminate the Terms with you if: (a) you have breached any provision of the Terms or intend to breach any provision; (b) we are required to do so by law; (c) the partner, if any, with whom The Flow Playground offered the Classes to you has terminated its relationship with us; (d) we are transitioning to no longer providing the Classes to Participants at the location/s in which you are a Participant; or (e) the provision of the Passes or Classes to you is, in the opinion of The Flow Playground, no longer commercially viable.

7.4 If The Flow Playground terminates the Terms as a consequence of clause then you must payThe Flow Playground any monies which remain outstanding within 7 days from the termination.

8. Suspension by The Flow Playground

8.1 Subject to local applicable laws, The Flow Playground reserves the right to discontinue or cancel your access to the Classes at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Classes or its property for which it holds a lease or licence without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts The Flow Playground’s name or reputation or violates the rights of those of another party.

9. Suspension on Medical Grounds

9.1 You may suspend the Package at no additional cost if you are pregnant, seriously injured or seriously ill (the Medical Condition) and you have provided The Flow Playground with sufficient evidence from a qualified medical practitioner of the Medical Condition in writing to the satisfaction of The Flow Playground. The Flow Playground will act reasonably in determining whether you have provided sufficient evidence of the Medical Condition, and how long to grant the suspension, however, the duration of the suspension shall be granted at The Flow Playground’s sole and absolute discretion.

10. Payment

10.1 By attending our Classes, you agree to select a Package and pay the respective fee for the Package (the Package Fee). All payments made for the Packages are made using a third party payment gateway or third party automated direct debit provider (the Payment Provider). In using the Website or app, attending a Class or making any payment in relation to same, you warrant that you have read, understood and agree to be bound by the terms and conditions that are available on the Payment Provider’s website and agree for the Pass Fee to be charged by way of direct debits against your nominated bank account or credit card.

11. Non-Payment

11.1 In the event you elect to pay by way of direct debit and/or credit card and there is a chargeback by your credit provider, The Flow Playground may suspend or terminate your Package immediately. You will be charged the then current The Flow Playground administration fee which will be no less than $18.00 plus GST (Administration Fee) and you may also be charged interest in the amount of 2% above the Cash Rate Target set by the Monetary Authority of Singapore (the Interest) on amounts which remain unpaid after 7 days. Upon payment of the Administration Fee, Interest and the entire Package Fee in accordance with the Terms, The Flow Playground will reinstate your Package.

11.2 If you do not pay the Package Fee and any other monies payable under the Terms, The Flow Playground will issue an overdue payment notice and you will be liable to make the payment immediately. In the event the amounts remain unpaid after seven (7) days from the date of the notice, The Flow Playground may proceed to recover the debt from you without further notice. If The Flow Playground initiates debt recovery action against you, you acknowledge and agree that you will be and remain liable for all debt collection costs which includes any legal costs and collection agency costs on an indemnity basis. You will also be liable to pay the Interest and Administration Fee on the outstanding debt and The Flow Playground may report the debt to a credit reporting agency.

12 Pro rata payments

12.1 If The Flow Playground terminates or suspends the agreement under Clause 9.3(a), the Participant remains liable to pay the Package Fees: (a) during any notice period and until it takes effect; and (b) on a pro rata basis calculated daily.

13 Miscellaneous

13.1 The Flow Playground may procure subcontractors to perform any of our obligations under the Terms.

13.2 You may not transfer the Agreement in whole or in part.

13.3 Any notice to or by a party to these Terms: (a) may be given by post or email to the other party’s address as directed from time to time; and (b) must be in writing, legible and in English, and such notice is deemed to have been given on the date it is received by the other party.

13.4 You agree to any further Terms and Conditions laid out in the description of the Package that you purchase through our Website or app.

Monthly Membership Perks Terms and Conditions

1. General Overview

These Terms and Conditions apply to the membership perks offered by The Flow Playground (“TFP”). By accessing or using these perks, members agree to be bound by these terms. These perks are designed to enhance the member experience and provide exclusive benefits as part of the membership program.

2. Perk Details

a. Café Menu Discount

  • Monthly Membership Holders will receive a 5% discount on all items listed on the TFP café menu.

  • This discount is available only at TFP Maxwell’s location and cannot be combined with other offers or discounts.

  • The discount is applicable for dine-in and take-out orders placed directly with TFP café. It is not valid for online orders or third-party delivery services.

b. Merchandise Discount

  • Monthly Membership Holders are entitled to a 10% discount on all TFP merchandise purchased from TFP's official store.

  • This discount applies to full-priced merchandise only and excludes sale items, limited edition items, and collaborations with other brands.

  • To receive the discount, members must provide their membership username, email or phone number at the physical store.

c. Early Bird Privileges for Events and Workshops

  • Members will have early access to registrations for events and workshops hosted by TFP.

  • Early bird access allows members to register for events and workshops before the general public, subject to availability.

  • Specific details regarding early registration periods will be communicated to members via email or the official TFP website.

3. Eligibility and Membership Verification

  • These perks are available exclusively to active members of TFP’s monthly membership program.

  • Membership status must be valid and in good standing at the time of purchase or event registration to avail of these perks.

  • TFP reserves the right to verify membership status at any point to ensure compliance with these terms.

4. Modifications and Termination

  • TFP reserves the right to modify, suspend, or terminate any membership perk at any time without prior notice, subject to applicable law.

  • Members will be notified of significant changes to perks or these Terms and Conditions through the official website or email.

5. Limitations of Liability

  • TFP is not responsible for any inability to utilize these perks due to circumstances beyond our control, including but not limited to participating location closures, merchandise stock issues, or event cancellations.